Warranty & Returns

Warranty Policy

Craft Christmas Lights offers a 60-day warranty on all products.  This covers the products to be free from manufacturing defects for 60 days after the shipment is received. Please note many of our products could be a potential shock/fire hazard if not installed properly. If products are not installed properly or tampered with the warranty is not valid. Craft Christmas Lights takes no responsibility for any damage that may occur do to the use or misuse of the products we sell. Always open/inspect your shipment as soon as you receive it, we will not honor the warranty after 60 days from when the shipment is received even if the products have not been used. 

Refund Policy

Craft Christmas Lights allows products to be returned within 30 days after the product is received. Any products returned at no fault of Craft Christmas Lights will be subject to a 10% restocking fee. We will waive the restocking fee if you place an additional order.  Returns will not be accepted if you do not contact us. If the product you received is defective you must notify us within 30 days of receiving the order. We will not accept any returns past 30 days after the is received. 

No returns after Christmas.

If you aren’t satisfied with a product:

  • You must contact us (either call, email, or fill the form on the returns page) within 30 days of receiving the product.
  • You must keep/return all the product packaging and contents.
  • All returns are subject to 10% restocking fee.
  • We do not pay for return shipping.
  • Product must be returned in new condition.

 

If a product is defective:

  • You must contact us (either call, email, or fill the form on the returns page) within 30 days of receiving the product.
  • You must keep/return all the product packaging and contents.
  • Product must be returned in new condition.